4.7
Outdoorsy memberDealer since September 2016
Communication
4.8100% response rateTypically responds in less than 6 hours
About Jenay Marbury
I love beautiful art and beautiful architecture. I would love to go to Spain one day and enjoy the vibrant culture and flavor packed food. I can't wait until the day I get to go. In the meantime, I love my life with family and friends who are the best people I know. I work in IT and my hobbies include sewing, pinterest (who can resist?), and planning new and fun things to do on the weekends with the people who matter the most to me, my family and friends.
4.7
Outdoorsy memberDealer since September 2016
Communication
4.8100% response rateTypically responds in less than 6 hours
6 RVs available to rent
Memories made on trips with Jenay Marbury's RVs
matt A.
4October 2024
Eric K.
5July 2024
We had a great trip, Jenay was very helpful on getting us going and supporting us along the way. Great communication and super responsive.
Jenay’s answer
Hi Eric,
Thank you for the review. Your feedback helps us understand what is important to renters and improve our service, ongoingly.
Thank you for the review. Your feedback helps us understand what is important to renters and improve our service, ongoingly.
Heather R.
5December 2023
Our first time ever riding in a RV. It was great I’m in love with this RV . We drove her out to Orlando Florida . My family was very comfortable. They slept , they ate, and played games. They are obsessed with RVs now we all are. Big thanks to JeNay! She was above and beyond great to us . Our trip wouldn’t have been this great of an experience if it wasn’t for her .
3 Photos submitted by Heather R.
Brian R.
5October 2023
JeNay Was very good to rent from!
Brian R.
5October 2023
Brian R.
5October 2023
Had a nice ride to Colorado with the family
Carlos R.
2October 2023
Too many things not working properly, some of them informed few days before our trip, others found as a surprise by us as we need them during the trip. Side mirrors broken, awning not working and replaced by a canopy, some of the blinds not working, electronic jacks broken and not operational to easily level the motorhome made our experience something suboptimal.
Cleanliness was another issue. We found little pieces of trash and personal items from prior renters underneath the sofa.
The Motorhome has a great potential to be outstanding, but under our eyes the owner just leave it get deteriorated with minimum maintenance.
Cleanliness was another issue. We found little pieces of trash and personal items from prior renters underneath the sofa.
The Motorhome has a great potential to be outstanding, but under our eyes the owner just leave it get deteriorated with minimum maintenance.
Pedro R.
5September 2022
Communicated very well with us...Easy process for picking up and dropping off the RV.
Brendan B.
5September 2022
It was a great first time Rv. Very easy to drive and the staff was great at explaining everything you need to know for using the Rv.
Ben M.
5August 2022
We loved this trailer
Christopher G.
5August 2022
Surendra K.
5June 2022
Al good
Charles R.
5May 2022
Very good communication and thorough instructions during check out/in.
Carl P.
2May 2022
Rv drove awful vibrated us to death was very loud and on the way to return to owner the bad tire blew out about a mile from from final drop off location .
I had mytwosons in rv with me luckily we safely got to the side of the road where we had to sit for the next two hours .
The rubber from the faulty tire which blew out caused damage to the RV which now i get to pay 500 dollar deductible to fix damage because the owner who rented the RV could not put a decent tire on before we left for the weekend trip
Would not recommend renting from individual again i have rented from a dealer in past up front charge seems higher but overall after all the little nickel and dime charges this turned out to be way costlier and a lot more hassle
I had mytwosons in rv with me luckily we safely got to the side of the road where we had to sit for the next two hours .
The rubber from the faulty tire which blew out caused damage to the RV which now i get to pay 500 dollar deductible to fix damage because the owner who rented the RV could not put a decent tire on before we left for the weekend trip
Would not recommend renting from individual again i have rented from a dealer in past up front charge seems higher but overall after all the little nickel and dime charges this turned out to be way costlier and a lot more hassle
Jenay’s answer
Hi Carl,
Thank you for your feedback. We are not happy when our renter's experience is not the best. When on the road, unfortunately incidents happen, as in your case, even with the upmost preventative care. For you, as we updated you via email, you experienced a tire blow out due to a nail puncture. This was confirmed by roadside assistance. For every reservation we inspect our units prior to pickup day and share our report with renters. We encourage a thorough inspection by renters and take extra care to be sure the departure process is not rushed. Before renters leave our location to start their vacation we confirm with the renters that they are comfortable with the RV and ready to depart via our departure checklist that we take every renter through. We remain available to renters 24/7 during the entire reservation to assist in any way possible. Also, post reservation, we continue to provide timely and clear updates as we work to close out the reservation and resolve any pending issues. In checking back on our reservation communications we were not made aware of any problems with vibration during your trip. I do see an email comment was sent in after the RV was returned back to us. Additionally, the only post reservation charge added to your reservation is a dump fee for not returning the RV with the waste tanks emptied. Tire damage is still under review and we expect will be handled according the the insurance terms of your reservation. We remain upfront and transparent about our charges and fees with every renter at the beginning of our communications together and via our published FAQs page that we point every renter to: http://bit.ly/travylinkFAQ .
Thank you for your feedback. We are not happy when our renter's experience is not the best. When on the road, unfortunately incidents happen, as in your case, even with the upmost preventative care. For you, as we updated you via email, you experienced a tire blow out due to a nail puncture. This was confirmed by roadside assistance. For every reservation we inspect our units prior to pickup day and share our report with renters. We encourage a thorough inspection by renters and take extra care to be sure the departure process is not rushed. Before renters leave our location to start their vacation we confirm with the renters that they are comfortable with the RV and ready to depart via our departure checklist that we take every renter through. We remain available to renters 24/7 during the entire reservation to assist in any way possible. Also, post reservation, we continue to provide timely and clear updates as we work to close out the reservation and resolve any pending issues. In checking back on our reservation communications we were not made aware of any problems with vibration during your trip. I do see an email comment was sent in after the RV was returned back to us. Additionally, the only post reservation charge added to your reservation is a dump fee for not returning the RV with the waste tanks emptied. Tire damage is still under review and we expect will be handled according the the insurance terms of your reservation. We remain upfront and transparent about our charges and fees with every renter at the beginning of our communications together and via our published FAQs page that we point every renter to: http://bit.ly/travylinkFAQ .
John P.
5August 2021
Truly A plus from start to finish
John P.
5August 2021
From start to finish A + communication and satisfaction. Made our trip amazing
