Erika with Jacksonville RV Rentals

21 reviews

(4.9)

Gerald F.

4October 2024

The HostMy Host, Erika, was fantastic. Communication was excellent. I had a number of questions before and during the trip and most were responded to within ten minutes. One question pertained to the potential need for a shortened trip due to hurricane Milton. This is a question I expected Outdoorsy to answer (see below). But they didn’t, so I asked my Host. She did “above and beyond” research and gave me an acceptable solution. Fortunately that option was never needed.The good: It drove really well, stayed in lane with tight steering, minimal impact from passing trucks. I loved the huge front window. The phone app was super convenient to control the AC/heat, slide, lights, gen start, and other features. The floor space was ample with the slide out and Murphy bed up. The rig was reliable, nothing broke. Cabinet space was super generous, especially for a smallish rig. The outdoor strip light was perfect for ambiance and softly lighting the area.The not so good: Two window shades wouldn’t stay down, but small aftermarket clips held them down. The black tank gauge was useless, stuck in the near full position from guess what (this is common with most RVs.) The Murphy bed was a great idea, but was a pain to use. The mattress was an inch or more too long and was a real PITA to squeeze back into the wall with the bedding in place. Also the mattress was compressed near the head of the bed and never did decompress. The user should sleep in the opposite direction, head to the aisle, feet to the wall – that would work fine. I repaired a cabinet door whose frame was not glued in place. I never did get the Android Car Play to work with my Samsung S23 phone, and the Host could not help. I suspect there was an incompatibility with my newer phone or there was some trick to setup that I missed after trying for a half hour.Yes, I understand that “rentals” of anything will not be exceptionally well maintained – those will be rare. I would love a rental that is in the condition as if I owned it. But I doubt there are many. True, the newer the rig is, the more “exceptional” it is likely to be. Two to three years old is considered newish. If you seek one that is 5 to 10 years old, ask A LOT of specific questions.Ahh, yes, a company with some rough edges. Having read dozens of RV rental company reviews, Outdoorsy is the best among them, which does not say a whole lot. My recent experience is that response time to questions is typically 12 to 24 hours, while RVshare may take several days, and then not really answer your question. There is a marked lack of coordination between Outdoorsy and its insurance affiliates. The one example that was really irksome was attempting to learn the trip cancellation/cutting short policy. In Outdoorsy’s “Welome/bon voyage” email, it provided a phone number and account number to provide to their insurance affiliate. I called that number and spoke to a woman who might as well have been the dumbest AI robot on the planet. She asked for the policy number. I gave her the number provided by Outdoorsy in the “helpful” email. “Nope”, she said, and insisted on a number I don’t recall ever possessing. I offered my phone number, email address, my mother’s maiden name, my social security number, my driver’s license number and my dog’s next of kin. Nope, she needed a number I did not have. At that point I contacted my host, who thankfully, knew more about Outdoorsy’s cumbersome, ill-conceived and poorly implemented bureaucratic hoops than I did.

1 Photo submitted by Gerald Francis M.

Sandra L.

5September 2024

Erika was extremely informative to assure our trip was as smooth as possible. She was available throughout our trip for any questions we may have had. Her priority was our vacation.

Christopher M.

5September 2024

As always enjoyed renting from Erika. Any questions I had she was quick to respond. The RV was clean, ran great, and perfect for my trip.

Javier C.

5August 2024

Erika accommodated a last minute rental due to a family emergency. She is willing to work with you to meet your needs. She is also available for any questions on the RV while on the road.

Erika’s answer

I was so happy to been able to make it happen for you. I loved seeing such a close family!

Kelly G.

4July 2024

We had a wonderful trip. The RV was decent. Although not near what the pictures present. Erika was always accessible and answered any questions we had.
The unit needs some definite maintenance though. We asked to pickup early so we could

Erika’s answer

It has definitely been a busy summer with some wear and tear on the RV. Looking forward to our “maintenance week” coming up in early August to get jewelry back into tip top shape! You guys were a great family and look forward to seeing you guys again!

Sabrina E.

5June 2024

Erica is so friendly & accommodating. She went out of her way to help, & the initial walk through was so informative. I would definitely rent from Erica again.

Erika’s answer

So happy you were able to enjoy your family reunion! It was great meeting you and look forward to seeing you again!

Oscar C.

5May 2024

Jose C.

5April 2024

Erika was very prompt to answer questions and very knowledgeable of her RV business

Erika’s answer

Thank you! And you guys were such fun guests! I look forward to seeing you again!

1 Photo submitted by Jose C.

Gabrielle H.

0April 2024

Erika Sepega canceled the booking 1 day before departure. This is an automated posting.

Erika’s answer

The previous renter returned the RV 2 days past their return date. We were fortunate to rebook Gabrielle with Jewel, one of our other RV’s in our rental fleet.

Mark A.

5February 2024

Great trip and exsperance host was good to work with

Beunca V.

5January 2024

We had an awesome time in the RV. It was a perfect fit for our family of four with plenty room to spare.

Erika’s answer

I loved that you wanted the “full
Experience”…. You wanted to dump tanks, etc.! I am so glad you enjoyed your trip! Next time perhaps you need to go somewhere warmer! Ha ha

4 Photos submitted by Beunca V.

Mariano D.

5January 2024

Our experience was very good.

Erika’s answer

Your travels back home went well! It was such a pleasure to meet you and my first Brazilian guest!

Brittany M.

5November 2023

I can't rave enough about the incredible experience we had with this beautiful well kept RV named "Lucky" and the owner Erika! This was my first time using outdoorsy and Erika really made for an unforgettable experience. Erika went above and beyond to make sure we had all the essentials we needed before our trip, any requests I had she was happy to accommodate. She allowed me to use her extra chairs, table, grill, fire pit, & extra cleaning supplies on request. She was very thorough with the tour and always quick to answer any questions I had at any time of the day. I felt very comfortable driving this RV, it's easy to maneuver and drives smooth! I couldn't get over how spacious it was for 8 adults to sleep and hangout comfortably. Erika made pick up and drop off an easy transition. It was so helpful having cups, plates, pans, broom, swifter, cleaning supplies and an abundant amount of clean sheets and pillows for every bed. I flew into Florida so knowing all of this was readily available on the RV is extremely helpful when packing and shopping for our trip. I hope to rent from Erika again as her and the RV contributed to the special memories we made!

Erika’s answer

You were such a breath of fresh air, complete with a smile! I appreciate your thoroughness in questions you asked prior to the trip. You had a very well thought plan! I loved everything you did to make your trip special…. The decorations were incredible! So many owners will not rent to concert/festival goers. They truly don’t know what they are missing out on!

Brad B.

5October 2023

Excellent trip. Very helpful and thorough overview.

Erika’s answer

Thanks so much Brad! It was great meeting you and so happy to hear you had a great trip!

Esther K.

5October 2023

Had a great weekend away with the RV for our family reunion getaway!

Erika’s answer

It was such a pleasure to meet both of you! You were behind exceptional as far as renters go! You paid attention during the walk-through, asked questions and went behind necessary with Cleaning when you returned! I sincerely appreciate you both!

Carolyn B.

5September 2023

Erika’s answer

It was such a pleasure to meet you! I definitely want to be a strong and confident as you when I get older! Uii oh I definitely are an RV pro!