Reviews

22 reviews

(4.5)

Kaylla H.

5July 2024

Trip overall when great. The host was very flexible with us. We did not know the trailer came as is but the person dropping it off got us everything we need to make the trip successful. Great customer service!

David C.

4November 2023

Check in was very detailed. Process was very good. We had some issues with the water pump. Trailer tows great. Alina was expert in his trailer write up and amenity description. Would rent again from him.

Alina’s answer

Thanks David for your feedback Would love to host again!

Steve M.

1November 2023

To start, the owner was late for the scheduled pick up time which was at a storage yard, this should have been our first clue that the trailer may have issues. Owner dismissed our concerns about low tire pressure, saying "well they have air"; we had to fill tires with air immediately since they were both under inflated. When asked if the propane and battery were full and charged, owner answered vaguely saying "I think so", "should be" and "previous rented said they filled/topped off" - unfortunately they weren't and we had to stop before we left on our trip to fill the propane since it was almost empty. Battery was not charged either and fridge would not cool, even after driving to our destination. Called the owner to see what he would recommend and he told us the fridge did NOT use propane! Bad news! Food spoiled since the battery could not keep up with the fridge, thus super low battery the entire trip, and overnight went down to zero. Could not use lights or heater. We used our own generator for power but the battery was not good. Mattress was dirty and well worn. Dirt under all interior storage areas, looked like it had not been cleaned or vacuumed after last use. Fridge was dirty as well as sinks and toilet. Storage area above bed was sagging. Refrigerator door was mounted backwards so it opened to the bathroom instead of the kitchen and hit the table so it didn't even open all the way. Ridiculous! Leveling jacks were bent and one was a different size than what the owner said so the drill we brought didn't work. Had to use our own blocks since there was no way to level it. We think we are owed a partial refund due the poor condition of the unit and the non-functioning refrigerator and freezer, leveling jacks, heater - all due to the lack of diligence by the owner. We believe the owner knew of these problems, but didn't disclose and rented the trailer out anyways. We would have cut short our trip but had commitments with our family so we could not leave and had to stick it out. Very dissatistied. I would give the experience zero stars.

Alina’s answer

Hello Steve. Thank you for your time and a detailed review. We apologize for your bad experience with renting a trailer, but at the same time, we want your review to be truthful and not mislead future renters.To begin with, I was not late and arrived on time to hand over the trailer, I was already at the storage yard when you arrived at the gate and it took me about three minutes to get to the gate and open it for you. I sincerely apologize if I kept you waiting for a long time. Regarding the tire pressure, I said they had enough air because before handing the trailer off, I checked the pressure and everything was in order. Besides, I don’t understand why you are openly lying about the propane level, because you and I had a chat via text about this (It is all saved) and there were about 5 out of 6 gallons of propane and you agreed with me that this was more than enough for your trip.

Richard W.

5October 2023

Alina’s answer

Thanks for 5 stars, always welcome!

Rennette C.

5May 2023

Cherie F.

5May 2023

Nice little trailer

Alina’s answer

Thanks for your review! Will be happy to see you again :)

Carlos D.

5April 2023

Amazing, customer service

Zhihong W.

5April 2023

Carlos A.

5February 2023

Last minute reservation, trailer met our expectations. Communication and service was on point!

Alina’s answer

Thank your Carlos for review. Happy to hear!

1 Photo submitted by Carlos A.

Tuasivi S.

5December 2022

Alina’s Rv was awesome and did the job! He was more than generous, helping us figure out how to properly secure the trailer to my difficult suv hitch and we were so grateful. Everything worked great, unfortunately the generator was not available but the supplied extension cable worked perfect giving us power from a friends gen.

2 Photos submitted by Tuasivi S.

Margaret W.

5October 2022

Stacy R.

5October 2022

Great weekend! All contact with the host was great. Pick up and drop off was timely and smooth. The trailer was in great condition. Everything was very clean and functioned properly.

Victoria Q.

5September 2022

Went camping at lake perris, was super fun and it was extremely nice to have a comfortablerv.

Alina’s answer

Happy to hear! Thank you for your review~!

Elizabeth A.

0August 2022

Alina Shockley canceled the booking 2 days before departure. This is an automated posting.

David G.

4August 2022

Dulce R.

5August 2022

Great experience we’ll definitely do it again

Alina’s answer

We are so glad you loved our rig! Thanks for your feedback.