Reviews

73 reviews

(4.6)

Jensen S.

5September 2024

We had a great experience renting from Rusty. It was stress free and we had a great trip. The RV was clean and ran well. Rusty responded very quickly when we had any questions. We are sure to rent from him again!

2 Photos submitted by Jensen S.

Relu R.

5September 2024

It was our first time renting a RV and Rusty made it very easy and straight forward. I highly recommend renting from him.

Bailey R.

5August 2024

The entire experience was more than we could have dreamed of. The van was amazing, the hosts were thorough explaining the ins and outs. They were excited for us to have an awesome trip! At no time did we feel uncomfortable or inadequate operating or driving the van around. This was an experience we will definitely repeat in the future!

3 Photos submitted by Bailey R.

Michael S.

1July 2024

Here are the facts:
1. We picked up the RV with a half a tank of gas, filthy floors and a partially full black tank and full grey tank.
2. We got a very cursory run thru of the unit which also uncovered a malfunctioning side out. Importantly, we were never shown the self-leveling system on pick up.
3. We were heading out directly so had to take it. The lack of a side out made it incredibly cramped with 5 people and a dog. There was no offer of compensation when we called the host but we were told that "it shouldn't ruin our trip".
4. The awning malfunctioned and had to be rolled up manually (host suggested we call roadside assistance). During this call with the host, he said "I don't know what's going on with that rig".Here is the nightmare:
After returning the unit (we dropped it at a designated parking area) we received an email claiming damages to the self-leveling unit. This is the really infuriating part. There was no damage to the unit while we had it and, based on the condition of the vehicle when we picked it up, I think it's entirely possible this damage pre-dated us. We used the unit as instructed during our rental (had to call for instructions) and we were parked on a sandy and mostly level KOA campsites. It's absurd to think we damaged the unit in some way. Going thru this process though, you can easily see how an unscrupulous host might use the filing of bogus damage claims to subsidize their rentals and help with maintenance costs. This is my first Outdoorsy rental and will be my last. If you DO rent this, you need to budget yourself a full day of rental to get it cleaned and returned...unless you live in Sacramento. It's a pain to clean but there are all kinds of fees; $250 cleaning fee; monster fees for not dumping tanks, for not filling gas....and if that fails, there's always the damage claim. Document everything.

RUSSELL’s answer

The guest experienced some difficulties with our RV, and there were a few legitimate reasons for their dissatisfaction. When the guest picked up the RV, the living room slide-out functioned normally. We demonstrated its operation and provided instructions on its use. However, during the trip, the slide-out switch failed, preventing the slide room from deploying. This issue was unforeseen and unfortunate for both the guest and us. I informed the guest that they were welcome to return the RV for a full refund, but they chose to continue with their trip. Additionally, the guest reported a problem with the awning. These issues have since been repaired and are now functioning properly.Regarding the damage claim, we take pictures of the RV before and after each rental. The guest bent one of the levelers underneath the RV. While such incidents are regrettable, they do occasionally happen, and that is why insurance is in place. Furthermore, the RV was professionally cleaned prior to the guest's pickup. Sometimes, when individuals are unhappy, they may exaggerate and embellish their complaints. However, we assure you that any RV rented from us will be thoroughly cleaned. We are proud to have over 150 five-star reviews across our eight motorhomes (copy and paste link to see all of our RVs - https://www.outdoorsy.com/pro/869769

SOL G.

5June 2024

Excellent host will definitely rent an RV from him again. Highly recommended, professional and helpful during my trip

1 Photo submitted by SOL G.

Scott O.

5June 2024

Jeffrey B.

5May 2024

Pick up and drop went very smooth. Usage instructions were thorough and easy to understand. RV preformed well and was adequately stocked. Host communicated very clearly and promptly. I would rent from him again

Thomas T.

5May 2024

Russ was GREAT to work with! Everything worked correctly on the RV

Wesley Y.

5March 2024

Diego C.

4January 2024

We had a great trip in this RV. Everything worked great and we had no issues. The vehicle handled well in wet conditions and on small mountain roads. With the slide out, there is plenty of room inside the RV. We would rent this rig again.

Mary B.

5October 2023

Using Outdoorsy was a great experience. Clear steps to complete the rental process and assistance from the owner was easy by text.

4 Photos submitted by Mary B.

Oren K.

1August 2023

Will send by email. It was not a good experience, to say the least.

Megan H.

5August 2023

Rusty was very flexible and great to work with!

Emily R.

5July 2023

Laura a.

5July 2023

The RV worked very well for our needs. It slept 4 people comfortably and everything worked fine.

Joseth V.

5May 2023

It was my first experience renting and driving an RV and I had a terrific time with my family. The RV was 31 ft long, but easier to drive than expected. It was clean, roomy, and comfortable.