Host service fee The host service fee for bookings is a percentage of the booking total. This applies to each booking. The booking total …

Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make …

Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete …

It’s a good idea to go through our Renter Pre-Arrival Checklist, which includes the simple tasks you should complete before your renters …

Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything …

Listing your rig on the Outdoorsy platform is free. In fact, you don’t pay anything until we pay you. Below is a detailed explanation of …

Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners …

There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the …

This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to …

Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on …

Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to …

If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great …

This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. …

It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly …

Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. …

There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be …

An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies …

First off, congrats on a successful rental. And, nicely done inspecting your vehicle for damage. If you have no additional charges, such …

You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both …

So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your …

Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund …

Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for …

If you cancel a reservation, your refund amount is determined by: Your host’s cancellation policy.

While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a …

Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can …

Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special …

The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays …

A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including …

Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this …